Evaluation of Library and Information Services (Aslib Know How Guides)

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Evaluation of Library and Information Services (ASLIB Know How)

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Studies on use of library collections by scientists, engineers and technicians

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Show More. No Downloads. Views Total views. Actions Shares. Embeds 0 No embeds. No notes for slide. Library evaluation and performance measurement review of literature 1. Verzosa In this article we present a survey of methods, old and new, previously and currently in use, to measure the quality of library service.

Secondly, we present a survey of library standards on which assessment criteria are generally based.

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And thirdly, we also review a host of literature on various case studies of library evaluations. Evaluation of library services should be regarded as a management tool, applied to determine how effectively and efficiently the library is serving the needs of its users, to identify the limitations and failures of service, and to recommend ways to improve such service. Some aspects of library service are more easily evaluated than others.

Generally, the more concrete or specific the user requirement is, the easier it is to measure user satisfaction in absolute terms. The extent to which the library is used reflects the degree of user satisfaction, which may be measured by subjective procedures such as questionnaires or interviews, or by more objective, quantitative measures, such as percentage calculations and determination of capability indexes, etc. Characteristics of a Model Library In accordance with the statement of PACU-COA, the primary characteristic of a good college or university library is its identification with the institution.

Total fulfillment of these functions is, however, an ideal goal to be continuously sought, and expectations as to the degree of success in this process of attainment vary from institutions to institutions. And to PAASCU and other accrediting bodies, it is precisely this diversity of expectations that prompts the library profession to offer criteria for evaluation.

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A study initiated in by S. As more and better measures of performance are devised and used, the task of library evaluation will become easier. The citations for these techniques are enumerated in chronological order by date of publication: Pizer, I. A random sample of items from a large pool consisting of documents frequently cited by researchers was made. The test resulted in the determination of a Capability Index, which ranges from a perfect score of i. Drott, M. A random sampling study can be used to survey the accuracy of library records, the conditions of the books in the collection, or the behavior or attitudes of library patrons, or similar questions or issues in measuring library quality.

Use of this technique does not require any special mathematical ability or statistical background from the person conducting the study. This seven-page article discusses the concept of accuracy and provides a table to simplify the determination of an appropriate sampling size. It also shows a method of selecting a sample using random numbers. It also includes three examples to illustrate the application of the technique to library problems.

Salverson, Carol A. This article advocates evaluating a library system in terms of function related to use, that is, its efficiency and effectiveness. It examines several methods used in evaluation, and indicates what types of data should be collected. Durham University. Project for evaluating the benefits from university libraries. Final Report. Durham, England: The University, Various paging. This project was aimed to develop a method for measuring benefits, and to provide criterion functions for quantitative planning in university libraries.

Rzasa, P. The questionnaire used in this study include items on the various types of users of an academic length of service in the institution, principal field of study, frequency of library visit, purpose s in visiting the library primary and secondary reasons , library materials used principal and secondary , rate of success in locating the materials needed, physical condition of the materials used, the quality of service provided by the library staff, the physical condition and arrangement of the library, and the overall assessment of the library in question.

The user response can be used to determine the areas requiring library improvement. Myers, Rose.

NET in Library and Information Science

Proceedings and Papers…. New York: Greenwood, This document points out that library standards and quantitative measurements which are used to evaluate libraries do not measure library effectiveness, and have not really resulted in better service for library users. This is a continuous process of self-evaluation. Lancaster, F. The Measurement and Evaluation of Library Services.

This handbook is intended as a comprehensive review of literature on performance measurement and library evaluation. Cronin, Mary J. Washington, D. This paper examines some of the realities involved in using performance measurement to evaluate library services.


Its analyzes performance measurement from three perspectives: one, from theory to practice; two, application of a model; and three, future trends in performance measurement. It also contains a selected bibliography of books and articles on the subject, including useful methodologies or aprroaches. Performance Evaluation: a Management Basic for Librarians, ed. Phoenix: Oryx Press, p. If you want to evaluate your library. London: Library Association, This updates and expands the edition to include new material, such as a chapter on the evaluation of bibliographic instruction and several case studies, and a chapter on the feasibility of continuous quality control as applied to library services.

Other topics covered relate to cost-effectiveness and cost-benefit aspects. Abbott, Christine. Performance Measurement in Library and Information Services. This is a guidebook intended for library professionals who would like to evaluate their libraries and are uncertain as to how to make the transition from theory to practice.


NET in Library and Information Science

The guide demonstrates how performance indicators can be integrated into the process of evaluation Its contents include: prerequisites to performance measurement, the types of indicators, how to develop indicators, and data collection and analysis. Questions are given as hyperlinks which take to the blog article of the questions with options which may be the answers.

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The correct answer follows then along with further information about the subject of the question and references. Questions are grouped into two types, viz.